Terms and Conditions of Booking

Deposit Payment:
Upon confirmation of your tour booking, we will collect the non-refundable deposit (as shown on your booking form) from the credit card provided.
If you book after the balance due date, we will collect the full amount at the time of confirmation.
If your credit card is declined, we will attempt to hold your reservation until your payment has been completed.

Balance payment:
Balance due dates:
Land Tours:                                     56 days prior to departure
Visa Free Tour:                               70 days prior to departure
Russian River Cruises:                  70 days prior to departure
Rail Tours:                                       63 days prior to departure
Imperial Russia rail tour:             70 days prior to departure
Tsars Gold rail tours:                     95 days prior to departure
We will collect your balance on the balance due date (or the closest working day, if this is a weekend or public holiday).
If you wish to use an alternative card to pay your balance, please advise us in writing.
For bookings received after the balance due date, we will collect the full amount due from the credit card provided.
Non payment of the balance is considered as a cancellation and loss of deposit will occur.

Payment method:
You may pay us by using the following methods:
Debit or Credit card; we accept payment by Visa and Mastercard (no fee applies) or American Express (2% fee applies).
Our website is secure, so you can safely input your card details online.
By bank transfer:
Remitter to pay ALL charges plus a €30 admin fee.
Bank details and our address will be sent with confirmation of your booking.
If we do not receive payment, we reserve the right to cancel services.

Credit Card Security:
On the advice of our credit card authorisation company, we are occasionally required to request a signed credit card authorisation form and a photo copy of your passport for identification purposes. This measure is in place for your own security and protection against fraudulent use of credit cards.

Financial Protection:
Select Tours and Cruises (a trading name of Asla Ltd.) is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations 1992” all passengers booking with Select Tours and Cruises are fully insured for the initial deposit and subsequently the balance of monies paid, as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Asla Ltd. This insurance has been arranged with Affirma, a trading brand of MGA Cover Services Limited (registered address Farren House, The Street, Farren Court, Cowfold, West Sussex, RH 13 8BP. Company registration: 08444204 authorized and regulated by the Financial Conduct Authority, registration number 678541) under a binding authority with the insurer, CBL Insurance Europe Limited (registered address 2nd Floor, 13-17 Dawson Street, Dublin 2, Ireland, who are authorized and regulated by the Financial Conduct Authority, registration number 203120). In the unlikely event of Insolvency you must Inform Affirma (MGA Cover Services Limited) immediately on +44 (0) 20 3540 4422. Please ensure you retain this with your booking confirmation form as evidence of cover and value. Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond. This policy will also not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom.  This is valid for bookings made on or after 16 March 2016.
For all bookings made before 15 March 2016 customer payments are held in a secure, protected, customer account until your booking has been completed.
This is compliant with UK package travel legislation and ensures complete peace of mind for our customers. Online payments are transacted via secure servers.

Domestic flights:
Our tours do not include flights. If you request any domestic flights in conjunction with your tour, we are acting as agents to the principal.

Cancellations:
Any additional services booked in conjunction with your tour will be subject to the same payment and cancellation terms as the tour.
All cancellations must be notified to Select-A-Tour.com in writing and acknowledged by us to be valid.

Cancellation charges – Land only tours:
Cancellations are charged as follows:
More than 31 days prior to arrival:  loss of deposit
30 to 16 days prior to arrival:            50% of total tour cost
15 days or less prior to arrival:         100% of total tour cost

Cancellation charges – Russian River Cruises and Visa Free Tour:
Cancellations are charged as follows:
More than 70 days prior to arrival:  loss of deposit
69 to 61 days prior to arrival:            50% of total tour cost
60 to 35 days prior to arrival:            80% of total tour cost
34 days or less prior to arrival:         100% of total tour cost

Cancellation charges – Rail tours (not Tsar’s Gold):
Cancellations are charged as follows:
More than 63 days prior to arrival:  loss of deposit
62 to 31 days prior to arrival:             50% of total tour cost
30 days or less prior to arrival:          100% of total tour cost

Cancellation charges –Imperial Russia Rail Tours:
Cancellations are charged as follows:
More than 71 days prior to arrival:  loss of deposit
From 70 – 45 days prior to departure: 50% of total price
From 44 days to departure: 100% of total price

Cancellation charges –Tsar’s Gold Rail Tours:
Cancellations are charged as follows:
More than 95 days prior to arrival:  loss of deposit
From 94 days to 45 days prior to departure: 45% of total price
From 44 days to 20 days prior to departure: 80% of total price
From 19 days prior to departure: 100% of total price

Amendments by you:
We charge an ‘Amendment Fee’ of EUR 50 per person for each detail of your booking we allow you to change.
Please note that more major changes, including but not limited to, travelling on a different date may be treated as a cancellation and incur cancellation charges.

Delivery fees:
Onward rail, air or theatre tickets (sold separately and not part of the tour package) should be collected from our local offices.
Delivery to a central hotel in resort can be made for an additional 25 USD / 20 EUR.
International Courier deliveries will be quoted on a current fee basis.

Booking Deadlines:
Select-A-Tour.com is able to accept online bookings up to 14 days prior to tour departure, subject to availability of the tour, subject to full prepayment by credit card only.

Additional Costs:
You must make payment for all services that are not included in your tour (e.g. meals, phone call charges, laundry and mini-bar) directly to the hotel prior to check out.

Errors:
Select-A-Tour cannot be held responsible for any costs incurred as a result of incorrect dates or personal data input by the customer. It is your responsibility to supply the correct dates and information for all services requested.

Consent:
By consenting to our terms of booking, you confirm that you are at least 18 years of age.

Passports and Visas:
You must be in possession of a valid passport and visa (if required) to join your tour.
This is your responsibility and you must check with your own local consulate for up to date visa requirements. If you are unable to travel due to immigration issues, your costs are not refundable.

For UK based customers only, we offer a visa service. Please contact our visa team on 01480 433800.

Force Majeure:
Select-A-Tour.com shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control. Without limit to the generality of the foregoing, the following shall be regarded as such circumstances: acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the hotel, or strikes.

Contact details:
If you fail to provide your correct email address and telephone number with country code, we cannot be held responsible for your failure to receive documents and messages concerning the status of your reservation. We reserve the right to cancel reservations when we are unable to contact you if necessary.

Select-A-Tour.com:
Select-A-Tour.com is a trading name of ASLA Ltd (hereafter called Select-A-Tour.com), a company registered in England and Wales – registration number 2596234. Any bookings made through our web site are subject to your acceptance of the terms and conditions outlined above.

10 June 2015